Support Services

Customer support is an integral component of all ALOE Systems products.

The quality of ALOE Systems’ customer service and prompt responses of our technical support team are highly appreciated by our customers. According to the annual customer survey conducted among the clients base, the technical support quality rates 4.5 out of 5.

For customers’ convenience ALOE Systems provides two support packages –

• standard, for customers looking for self-administrating of software and interested mostly in error fixing, and
• advanced, for customers looking for high-quality 24-7 assistance and real-time consultations on software configuration and maintenance.

Depending on the chosen support package, ALOE Systems provides the following support services:

• 24-7 ALOE Systems’ Helpdesk access to the support service
• Regular updates release and assistance in fine-tuning of the product
• Remote analysis via Internet connection;
• Problem tracking  via Helpdesk 
• Information access and download 

Technical support delivered via Helpdesk and through our authorized partners is specifically designed to efficiently handle the clients’ requests. Helpdesk allows not only for high quality customer service but also for effective communication between our staff and clientele. Our technical experts are glad to give professional guidance on how to install, set up, or download our products, and answer all of your questions.